Returns Policy

Understand our returns policy, what items can/can’t be returned and how exchanges are processed.

We get it – sometimes something just doesn’t work for you and you want to return or exchange. As long as your item(s) were either purchased from, gymclothesnewera.com or our Gymclothes New Era App, and are still in their original condition, you have a suitable period to return your item back to us!

What items can I return?

Any unwanted product must be returned within the allowed period from when your Gymclothes New Era order was delivered (if the order was placed online) or was purchased. Please see the below for any exceptions to this rule:

All Underwear & Swimwear can’t be returned for hygiene reasons.

Socks can be returned if they are sealed in their original packaging.

All bottles are non-returnable due to hygiene reasons.

Personalised items can’t be returned.

In some regions, items with a final discount above a certain threshold are ‘Final Sale’ and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked ‘Final Sale’ on the product page and will be clearly visible at checkout.

Items can be returned even if the swing tag has been removed, as long as the item is unworn and unwashed.

If the small white care label has been cut out, the return cannot be accepted.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a refund.

All items are inspected on return. Items do not need to be returned in their original packaging, but they should be securely packed to avoid damage during transit.

If you purchased items at one of our stores, you must have a valid original receipt or e-receipt. Information relating to returns at our store can be found on our Returns Information page on gymclothesnewera.com.

When will I get my refund?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

To find out how long your return may take, please see the relevant section on gymclothesnewera.com.

Good to knows…

Keep any proof of return postage receipts as we may need to view these as part of your return query.

We only offer refunds onto the original payment method used to make the order.

For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

Refunds can be processed within a certain period from the date we receive your order back to our warehouse. Please note it can take additional days for your refund to appear in your account once processed.

If using a designated return point or returning to one of our retail stores, a refund may be processed immediately upon return.

Can I combine multiple returns into one return?

The short answer is, no. Unfortunately, we’re currently unable to process combined returns and therefore require you to send your returns from different orders separately.

Furthermore, returns registered separately, even if from the same order, can’t be processed if returned in one package.

Combining the returns into the same package may cause an error in your refund, so please package separately.

If you’ve already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.

Do you offer exchanges?

Exchanges are currently not available on some other regional stores.

Exchanges via certain return methods can only be made for a different size of the same item, not a completely different item.

If you opt for an exchange, we’re unable to ship out your chosen item until the item you’re returning is scanned in at our warehouse. This means we’re unable to pre-reserve any item(s) that are chosen for exchange.

If for any reason we’re unable to process an exchange, you’ll receive an email confirming a refund to your original form of payment. A refund can take a certain number of days to be processed and returned to your account.

Can I return something if I bought it at your pop up store/event?

Unfortunately items purchased at our pop-up stores or during Gymclothes New Era events aren’t eligible to be returned.

We know this isn’t the news you were hoping for, but if you’ve got any questions about your purchase, our Customer Support team will be happy to help.

Received a faulty or incorrect item?

For information on what to do with a faulty item, check out our faulty item article on gymclothesnewera.com. Photos of the fault may be required for verification, but faulty items do not need to be returned.

For information on what to do if you’ve received an incorrect item, see our incorrect item process on gymclothesnewera.com.